We want everyone to enjoy greater sexual happiness. If a sex toy you've bought from us doesn't help you achieve that that, we're not happy.

You can use ‘normal returns’ if you’ve changed your mind about any item you have purchased with us. You have 100 days to return it, but it must be unopened, unused or unworn and have packaging or tags intact. You’ll get a full refund.

The 100-Day Money-Back Promise applies to sex toys and bondage items only. If a sex toy you’ve bought from Lovehoney doesn’t enhance your sexual happiness after you’ve tried it, then we'll give you your money back in the form of a voucher. Lingerie, lubricants, advent calendars, and gifts and games are excluded. The number of refunds you may receive under the 100-Day Money-Back Promise is limited entirely at Lovehoney's discretion.

Yes you can. As with Sex Toys, to return an item just go to our Order Return page and choose '100 Day Money Back Promise Claim' as the reason for your return.

No, the 100 Day Money Back Promise only covers Sex Toys and Bondage items.

However, if you change your mind about lingerie, lubricants and other sex essentials and sexual wellness products, you can return them up to 100 days after purchase, if they are unopened, unused or unworn and have packaging or tags intact.

All products are covered by our 1-year Warranty. Return the item to us via our Order Return page and choose 'My item is faulty' as the reason for your return.

The 100 Day Money Back Promise replaces the Sex Toy Happiness Promise. It's even more generous as you now have 100 days to return a Sex Toy instead of 60 days.

Absolutely not! Items returned to us are disposed of in an environmentally responsible way.